Last updated: August 2026
This policy explains how cancellations and refunds work for LodgeIQ subscriptions, billed through Paystack. It should be read alongside our Terms of Service.
New hotels get a 14-day free trial with no card required and no charge. If you don't upgrade to a paid plan, the trial simply ends — you're never charged for a trial you didn't convert.
Cancel anytime from Billing Settings. Your subscription stops renewing, but you keep full access through the end of the period you already paid for.
We don't prorate or refund the unused portion of a billing period when you cancel early — if you cancel partway through a paid month (or year, on the annual Presence plan), access simply continues until that period ends rather than stopping immediately or refunding the remainder.
Subscription charges are generally non-refundable once billed — you're paying for access to that billing period, and Section 2 already covers what happens if you stop using the Service partway through it. We'll issue a refund at our discretion, or where required by law, in cases such as:
To request a refund under one of these circumstances, contact support@lodgeiq.ng with your hotel name and the transaction reference from your billing history.
Approved refunds are issued back to the original payment method through Paystack. Processing time from that point follows Paystack's own standard settlement timelines, which we don't control.
If a subscription charge fails, we'll email the hotel's GM/Owner immediately and show an in-app notice. Your account moves to a past due state and staff access is restricted until payment is resolved — this isn't a cancellation, and simply updating your payment method in Billing Settings restores access.
If you believe you were charged in error, please contact us first at support@lodgeiq.ng — most billing questions can be resolved directly and faster than a bank dispute. Raising a chargeback dispute with your card issuer instead of contacting us doesn't guarantee a faster or different outcome, since we still review the same account and billing history either way.
For anything billing-related, reach us at support@lodgeiq.ng or through our contact page.
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